Refund Policy

1. Try before you pay

Every HeyOne plan starts with a 30-day free demo. No payment card is needed, and nothing is charged unless you choose to subscribe.

2. 14-day money-back guarantee

You can ask for a full refund of any payment within 14 days of the date you were charged. This covers every payment: a first payment or a renewal, a monthly or a yearly plan, an add-on, or an AI credit top-up. You do not need to give a reason, and we refund 100% of that payment.

If the law of your country gives you a longer period or more rights, those apply as well.

3. Cancellation

You can cancel your subscription at any time from your workspace or by emailing us. Cancelling stops all future payments; your plan stays active until the end of the period you have already paid for. When a payment is refunded, the plan or add-on it paid for ends.

4. How to ask for a refund

Online orders are processed by our reseller Paddle.com, which acts as Merchant of Record. To ask for a refund, email hello@heyone.app with the email address you paid with, or request it directly at paddle.net. We reply within 2 business days.

Refunds go back to the original payment method and normally reach your account within 5 to 10 business days, depending on your bank.

5. Complaints

If you are unhappy with how a refund request was handled, write to hello@heyone.app with the subject "Complaint". A manager will review it and reply within 5 business days.

6. Contact