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Sales · rental · service · parts

Software built for forklifts, machinery and industrial equipment.

HeyOne runs the whole loop for companies that sell, rent and service forklifts and machines: your website brings the lead, CRM turns it into a quote, every unit you deliver keeps its hour meter and service history, and every repair runs as a work order.

Try free for 30 daysSee pricing
  • 30-day demo, no card
  • Self-serve, no setup fee
  • Export your data to Excel
  • English + Vietnamese
WebsiteChat andleadsPortalProductsInventoryPurchasingHRContractsCustomsDashboardsCustomerOrderAssetServicejob Singledatabase AI ACROSS EVERYTHING
4Linked records
11Operating domains running
6AI capabilities
1 minFrom sign-up to a working demo

Highlights

See HeyOne at work.

01Website

Every model gets its own page.

Enter a truck once under its brand, series and model. Specs and photos go live on your website, and every quote request from that page lands in your CRM.

A forklift product page on a HeyOne website, with mast options, delivery time and a Request a quote button

02Customer inbox

Every enquiry, one inbox.

Mira answers website chat from your own catalogue, like whether a truck fits inside a container. Chats, forms, Facebook, Zalo and the hotline land in one queue, each with its source and owner.

Mira answering a customer on the website: will this forklift with a triplex mast fit inside a shipping container

03Quotes

A forklift quote approved before lunch.

Truck, battery, mast and attachments come from your catalogue at current prices. Your approval rules apply, and the PDF goes out from your own mailbox.

A forklift quotation approved by the customer, with an electric counterbalance truck and a lithium truck as line items

04Orders

From deposit to handover.

Payment schedule, receipts, the unit reserved by serial number and the workshop’s pre-delivery work, all on one order.

A sales order moving from new order to handover, with amounts paid and workshop progress

05Machines

Every truck keeps its life story.

Serial number, hour meter, owner, documents and every repair on one page, from delivery day to the latest service.

An electric forklift record with its hour meter, next service, warranty and work orders

06Service

Every technician, every job, one board.

Who works on which truck, day by day, in the workshop or at the customer’s site. Overdue jobs carry over on their own, and unassigned work stands out.

The work schedule by technician, with battery and forklift repair jobs, due dates and overdue work

07Customer portal

Your customers see their own fleet.

Hours to the next service, quotes waiting for a reply and repair history on their phone, under your brand. A driver can report a fault in a few taps.

The customer portal on a phone: a quote waiting for a reply and a forklift 104 hours from its next service

08AI

Mira drafts. You press the button.

Ask which trucks are due for service, or for a quote, a contact or a note in plain words. Mira prepares it inside HeyOne and waits for your yes.

Mira listing the forklift repair orders that are due, beside the work order board

The foundation

Four pillars, each a complete story.

Each pillar follows one thing from its first day to its last, in order. Nothing is re-entered along the way.

Interlocked

Open one record, see the other three.

Every record has a position on all four axes. A work order always knows which customer, which order and which machine it belongs to.

Customers and their equipment

A customer is surrounded by their machines.

A customer profile holds their fleet, and each unit holds its history, documents, operators and next due date. That gives your customers a reason to come back to your channel every day.

Documents for the exact modelRepair historyParts replaced
Operators and certificatesMaintenance due by running hours
Unit 1Unit 2Unit 3
Customer
Quotes and ordersFault reports and warranty
Contacts by roleSitesChat with their account owner
Shown to your customer through the portal on your own domain
Screenshot and what you gainHide
The customer portal on a phone: what to do today, the machines and the latest service
The portal, as your customer sees it

      An order you cannot skip

      Digitise. Centralise. Then AI.

      Three steps, and none of them can be skipped.

      1

      Digitise

      Without this step there is no data
      WhyHide

      Everything that runs on paper, chat messages and spreadsheets goes into the system: quotes, work orders, acceptance reports, attendance, supplier paperwork.

      2

      Centralise

      Without this step AI sees one fragment
      WhyHide

      All of it in one database. Five apps joined by integrations means five places for data to drift apart, and nobody can trace where an error began.

      3

      Then AI

      This step only works when the first two are done
      WhyHide

      Once everything sits in one place, AI can read a photo from the field, turn a supplier's quote into products and costs, and check work against your own standards.

      Why most AI projects stall at the pilotHide

      The company jumps to step three while its data still lives in each department's spreadsheets. The demo looks good, then it stops. AI rarely needs a stronger model. It needs complete, clean data in one place.

      Coverage

      Eleven operating domains running. One on the way.

      This is the whole of a business that sells, delivers and services equipment. Count them yourself.

      Marketing and website
      Leads and customers
      Quotes, orders and contracts
      Delivery and handover
      Service and maintenance
      Production
      Assets and machine lifecycle
      Customer portal
      Purchasing and import
      Inventory
      HR and attendance
      Finance and accountingOn the way
      11domains running
      11 running today
      1 on the way

      Receivables are tracked on orders and payables on purchase orders today. The general ledger stays in your accounting software until the finance pillar opens.

      A new way of working

      Four things change.

      AI does not replace the people who run the work. It does four things people cannot do at scale: watch every time, compare every time, remember everything, and favour no one.

      Process on paper
      Change it once, the whole company changes
      Leaders must be on site to see
      Set the standard, AI carries it to every site
      Improvement a few times a year
      Continuous, measured, rewarded
      Judged by impression
      People far from the office are seen too

      Six AI capabilities

      AI drafts. A person presses the button.

      Open a card to see what goes in, what AI does, and where a person decides.

      Capability 01

      A conversation becomes a quote

      Say what the customer asked for and get a draft quote with every line.
      • Goes in: a chat with the customer, an old quote as a PDF or a photo, or a few typed lines
      • AI does: finds the customer and the items in your catalogue, applies current prices, builds the lines and the terms
      • You decide: you edit it, a manager approves it if it passes your discount or value threshold, then you send

      Capability 02

      Acceptance by photo

      The technician shoots on site. AI checks against your criteria and says what is missing.
      • Goes in: photos for each checklist item, as the job template asks
      • AI does: compares every photo with the criteria and reference photos you wrote, and returns pass or fail with the reason
      • You decide: the technician retakes or explains, the manager reads the result before closing, and every override is logged

      Capability 03

      Technician quality in numbers

      Everyone is measured with the same ruler.
      • Goes in: every closed job: items done, photos, AI results, due dates
      • AI does: on-time rate, pass and fail counts and jobs closed against the previous period, with a written review
      • You decide: the numbers are for coaching. Nothing is deducted automatically

      Capability 04

      Look it up next to the machine

      Ask on your phone and get the answer from your own documents.
      • Goes in: your library: catalogues, specifications and service manuals, attached by product line
      • AI does: answers from those documents for the machine in front of you
      • You decide: you open the source document to confirm before you act

      Capability 05

      Drop a photo, the form fills in

      On customer, product, supplier and stock screens.
      • Goes in: a business card, a registration paper, a catalogue, a delivery note, a screenshot
      • AI does: reads it and fills the form that is open
      • You decide: you check each field and save. It asks before it replaces a phone or tax number already on file

      Capability 06

      Supplier paperwork reads itself

      Quotes, proformas and invoices become records.
      • Goes in: a supplier quote, catalogue, proforma, contract or invoice as Excel, PDF, Word or a photo
      • AI does: recognises the supplier, drafts the quote or purchase order, matches or creates the items, estimates landed cost
      • You decide: you compare it with the original side by side, then confirm

      The rule: AI drafts, a person confirms. The one automatic path is a quote sent by the website chat. That is a switch you turn on, and anything unusual still goes to a person. Every AI call is logged with its cost.

      Claude and ChatGPT

      Run the business in plain language.

      Each person creates a private link and adds it to Claude or ChatGPT. From there they ask for real numbers or get work done, with exactly the permissions they have in HeyOne.

      Ask

      "Give me this morning's briefing."

      • Your question
      • A lookup with your permissions
      • Real numbers from your data

      Get it done

      "Quote two units of this model for that customer."

      • Your request
      • A draft card
      • The assistant reads it back
      • You say yes
      • Saved
      Screenshots, safeguards and all 160 tasksHide
      The screen where a person creates a private link for ChatGPT or Claude
      One private link per person
      Mira, the assistant inside HeyOne, open beside the customer dashboard
      The same skills inside the app
      • About 90 things to ask and 70 things to get done
      • Nothing is saved without your confirmation
      • Approvals and anything sent to a customer need a higher link level
      • Deleting stays inside the app
      • Salary data is never readable by AI
      • The same skills run in the assistant inside the app
      AreaAskGet done, with confirmation

      Continuous improvement

      Kaizen in ten minutes, not ten weeks.

      The process lives in the system, so changing one line changes the next work order for the whole company.

      The old way
      10 weeks
      With HeyOne
      10 minutes

      The old way: meet, rewrite, print, train, post it on the wall, police it. With HeyOne: edit the job template, the next work order uses the new standard, AI checks against it.

      Downward

      The standard reaches everyone

      Leadership raises the standard in one place and the next job follows it.

      • Edit the criteria in the job template
      • Work orders opened from then on pick up the new standard
      • AI checks each job against the new criteria
      • Jobs already running keep the checklist they started with

      Upward

      Technicians propose, approval makes it standard

      The person closest to the work knows it best.

      • A technician sends a suggestion for a step while doing the job
      • The manager reviews it and marks it applied or skipped
      • The template changes for the whole company
      • Next period, the numbers show whether it worked

      Motivation

      You can reward what you can measure

      A change with a date and a number behind it can be paid for.

      • Every template change has a date
      • Jobs before and after are checked with the same ruler
      • Retakes, late jobs and failed items show up as numbers
      • How you share the gain is your policy. The numbers make it possible

      Gemba

      Leaders at every site at once

      One person cannot stand on ten sites. The criteria they wrote can.

      • Most work happens when no manager is present, and it changes when one is watching
      • A leader's job becomes setting the standard: which step is required, what to photograph, what counts as done
      • AI carries that standard to every job, every shift, every branch
      • It copies judgement you have written down. The clearer the criteria, the closer the copy

      Fairness

      People who never meet the boss are still seen

      The night-shift technician and the person next to the manager's office get the same ruler.

      • Jobs done, acceptance photos and pass rates are all in the system
      • Productivity is measured the same way for everyone
      • Suggestions carry the name of the person who sent them
      • Good people far from the office stop leaving because they feel invisible

      Around the pillars

      Twelve modules around the four pillars.

      Each module works with the ones you already have. Open a card for the full list.

      How work moves

      Nine flows that cross modules.

      Each step hands its data to the next. These are the paths that save the most retyping.

      Dashboards

      Numbers for every role.

      Each team has a screen that shows what needs attention today.

      See all 14 screensHide
      ForScreenShows

      Website gallery

      One website, twenty-five looks, any trade.

      A template restyles the whole storefront: header and footer, home, category, product, news and article pages. Your products, links and search settings stay exactly as they are, so switching does not cost you your ranking, and the new look is live in about a minute. Preview every template on your own products before you choose. There are free and premium templates. Each one is shown here on a sample business in a different trade.

      Open the full gallery: every template on five pages, desktop and phone.

      Show all 25 as a gridBack to one row

      The model

      Built for equipment. Built for industrial. Built for machinery.

      Four records stand as the foundation and every module sits around them. Drag to turn it, and select a pillar or a module to see what it connects to.

      Pricing

      Two steps. One app.

      Prices per company. Start with your website and CRM, or take the whole loop. Add people 5 at a time.

      Acme Equipment
      What your team sees

      Each plan shows only the menus you pay for.

      Pick a plan above and the sidebar on the left changes to match. When you move up from Web + CRM, work orders, machines, inventory and HR appear the next time your team opens the app, with every customer and quote already in place.

      How many people?

      Pick a plan, then add people 5 at a time.

      Add-ons

      Add a website, more people and AI when you need them.

      Every feature

      Everything in each plan.

      How we compare

      Switch on and go

      No implementation project.

      No survey, no consultant, no waiting. Confirm your email and you are inside.

      1 minute

      Sign up and confirm

      Enter your email and company name, get a code, set a password. No card and no call.

      Straight after

      Land in a working company

      A sample company full of data is yours for 30 days. Click through everything before you decide.

      When you are ready

      Invite the team

      Add people, give them roles, and start quoting and opening real work. Adjust the setup as you go.

      A working setup, not a blank screen

      Why we never customiseHide

      A new company starts from a template you can change at any time. And we do not customise: a system altered for one customer is a system nobody can upgrade. Everyone runs the same version and the differences are configuration, so fixes and new features reach everyone at once.

      • Roles and a permission matrix
      • Sales stages with their checklists
      • Lead sources and customer types
      • Product groups
      • Help on every screen, in two languages

      Under the hood, and who it fits

      Built so the data can be trusted.

      Isolation in the database

      Every row carries its company, and the database filters before it answers. Even a badly written query cannot return another company's data.

      Ledgers you can only add to

      Receipts, stock movements, attendance punches, meter readings and the audit log can be added to and never edited. A mistake is corrected by a new line.

      Read-only before anything else

      When a plan ends the account turns read-only for a grace period instead of switching off, so you can still open, search and export.

      It fits any business that quotes, delivers and looks after what it sold. It is strongest where the thing you sell has a serial number.

      Equipment distributors and dealersSell, deliver, service
      Equipment rentalWhere each unit is, and until when
      Field service companiesJobs, technicians, photo evidence
      Plants with their own fleetInternal machines and maintenance

      Free demo

      Your own working copy, ready in a minute.

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        FAQ

        Questions before you start.